Frequently Asked Questions


1. Does Englewood Wine Merchants ship and what are the rates?
Yes, Englewood Wine Merchants ships to certain states.  To view our Shipping Terms, you may click here.

2. What happens if no one is available to sign for my delivery?
Any shipment that contains alcohol requires and adult signature of someone at least 21 years old or older. If no one is available for signature on the first attempt, FedEx will leave a notice and make two more attempts. You can contact FedEx directly after the first attempt to make specific delivery arrangements. Should delivery fail on the third attempt, the package will be sent back to Englewood Wine Merchants. Unfortunately, Englewood Wine Merchants will have to charge you shipping and handling to re-send the order. Sorry, we cannot be responsible for failed deliveries due to a lack of adult signature.  If your order is returned to us, we will attempt to resend the order (with applicable shipping charges), but we will not be able to issue you a credit for your shipped items.    

3. Does FedEx Ground guarantee a specific delivery date?
FedEx ground does not guarantee a specific delivery date or time of day delivery. Once a package is shipped, a tracking number will be sent to you via e-mail so that you can track your order. FedEx ground offers only approximate delivery dates. Therefore, if delivery requires a guaranteed delivery date, we recommend FedEx Two Day or FedEx Next Day which may be selected during your online checkout.

4. How does the 15% case discount apply to mixed cases and/or sale items?
A case of wine is 12 bottles. We offer 15% off any 12 bottles of non-sale items. You can order 12 bottles of the same label or 12 bottles of any mixed labels to enjoy the 15% discount. Sale items can be combined with non-sale items, however, only the non-sale items will receive the 15% discount. So for example, if you order 6 bottles of a sale item and 6 bottles of a non-sale item, you would qualify for the case discount on the 6 non-sale items, but not on the sale items.

5. Do you offer local deliver in addition to shipping?
Yes. To our New Jersey clientele who live within 10 miles of our store in Englewood, we offer free delivery on orders over $250.00. A $15.00 delivery charge will be added to local deliveries that are less than $250.00.  If you live in New Jersey and are outside our local delivery area, we can ship to you via FedEx, which under most circumstances takes only a day or two to receive the order once shipped.

6. Do you have a retail store I can visit?
Yes and we look forward to meeting you. Often, there are many new arrivals in our store that have yet to be featured on our website. Our store location is at:


For directions to our store, simply click here.

7. Do you offer in store pickups?
Yes we do. Simply print out a copy of your EWM Order Confirmation that was sent to you via e-mail and present it to us. Your order will already have been set aside with your name on it. Should someone other than you need to pick up your order, simply make sure they have a copy of the Order Confirmation.

8. If I ship wine as a gift, will there be an invoice inside the box?
No. Packages that are shipped do not include invoices. After completing your order, an e-mail invoice is sent to you at the e-mail address provided during checkout which outlines the items ordered as well as applicable charges such as shipping and handling. If you are sending a gift and would like to include a gift note, simply select “Gift Option” button during checkout and you will be able to type a gift note that will be included in your order.

9. Do you ship in extreme hot or cold temperatures?
We ship all year round. If we are experiencing extreme hot or cold temperatures in New Jersey, we will not ship your wine. We are happy to hold your package at no charge until the temperature has normalized. If you are aware of an extreme hot or cold spell in your area and would like us to hold your package for a specific shipping date, please contact us directly at 877-568-8820 and we will make sure your order is not shipped until the temperatures are more accommodating.

10. Does an item on the website guarantee the quantity requested in my order?
Due to the volume of orders both on the web and in our store, sometimes quantities can quickly be depleted. Therefore, items on the web do not always guarantee quantities in the store. Should you order a specific quantity of an item and we do not have the ability to fill the entire order, we will notify you by phone or email. Also, we do not substitute vintages and will notify you by phone or email should a vintage change without it having been reflected on our website.

11. What is shipping insurance and what happens to my order if it is damaged during shipment via FedEx?
Englewood Wine Merchants ships all of its wines in customized foam shippers specifically designed for wine. While rare, packages do sometimes get damaged during shipment. For this reason, Englewood Wine Merchants charges a nominal 1.9% to insure the contents of your order. The beauty of shipping insurance is that it protects you in full should your shipment be damaged in transit. In the unlikely event of damage, Englewood Wine Merchants will ship you a new order upon receipt of the damaged package. If the items ordered are rare and cannot be replaced, Englewood Wine Merchants will refund you for your order upon proof of the damaged product.

12.  Must an adult be present for local deliveries and or FedEx shipments?
Yes.  Under no circumstances will Englewood Wine Merchants leave alcohol without an adult present for a local delivery.  Similarly, FedEx will not leave your package if an adult is not available to sign for your order.   

13.  What is the return policy for items held but not shipped?
You may cancel your order within 48 hours of our email order confirmation or email receipt (not actual product).  From 48 hours to 10 business days after our order confirmation or email receipt, any cancelled orders will incur a 50% restocking fee/cancellation fee.  This includes pre-sales.  After 10 days, we will not accept any cancellations or returns.  

14.  What is the return policy for special orders and shipped or delivered items?  
We do not accept returns for special orders.  We also do not accept returns for any items that have been shipped to their correct address.  If an item is flawed or damaged, or the wrong item was sent, we will resolve the issue with your best interest in mind.  Sorry, a flawed or damaged product does not mean "I don't like it."  

15. What are your Corporate Gift & Concierge policies for bulk orders? 
Englewood Wine Merchants has a $500 minimum for bulk orders. There is a $75 coordination fee. Uniform gift notes are included as part of the coordination fee. If you request individualized gift notes for your bulk order, additional charges will apply. Please note, commercial couriers are experiencing delivery delays since the pandemic. They are particularly backlogged during holiday season. After December 10th, we cannot guarantee delivery times. If you require expedited delivery, we cannot guarantee a specific; please account for this when you submit your order.

Englewood Wine Merchants is not responsible for typographical errors provided by the client. If the shipping address provided by the client is not correct, additional shipping charges will apply to resend and/or reroute your order. The telephone number of the recipient is required for the courier. If Englewood Wine Merchants makes an error in the shipping information, we will reship the gift at no charge.

In the rare situation that a package is damaged by a commercial carrier and designated as such by the carrier, Englewood Wine Merchants will reship the gift at no cost to the client. We cannot guarantee delivery dates for damaged packages. Englewood Wine Merchants reserves the right to send a replacement product of comparable quality and price if the original item is no longer available.

Orders over $2,000 require a non-refundable 20% deposit to reserve your place in our gifting queue. All orders must be paid in full prior to our releasing your order. If items are brought in specifically for your order (“custom orders”) a 40% cancellation fee will be applied to the order once we take possession of your custom ordered goods.

Once your order is placed and finalized, we cannot guarantee that "add ons" will ship with your original order. If you required add ons and require that all packages be shipped together, an expedited fee of $200 will apply. If you do not require that they ship together, they add ons will be added to our general delivery queue and ship accordingly.